na INLIS000000000002808 20180916010927 180916||||||||| | ||| |||| || | 978-602-9413-67-0 010-0918002808 id 659.206 659.2 Rac p Rachmat Kriyantono Public Relation & Crisis Management Jakarta Kencana Prenada Media Grup 2012 xvii+428hlm.:15x23cm Managemen Pemasaran