na INLIS000000000007139 20180916014613 180916||||||||| | ||| |||| || 979-3721-69-3 010-0918007139 651.906 651.906 Rat m C1 Ratminto MANAJEMEN PELAYANAN 2 Yogyakarta Pustaka Pelajar 2007 xxi+399hlm.;14x21cm