MANAJEMEN PELAYANAN Ratminto text Yogyakarta Pustaka Pelajar 2007 2 xxi+399hlm.;14x21cm 651.906 979-3721-69-3 180916 20180916014613 INLIS000000000007139 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)